Infrastructure Tax Passthrough

Ting has introduced a new fee in compliance with federal, state, and local regulations. Learn what it means for your bill.

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About the fee

What the Infrastructure Tax Passthrough is and why it matters

The Infrastructure Tax Passthrough is a monthly charge required to recover taxes mandated by the federal, state, and local governments. These are government-mandated fees. They cover essential costs, such as property taxes and regulatory expenses, associated with delivering internet service to your communities. Ting complies with these rules to obey local laws while continuing to deliver the reliable service you trust.

How it impacts your bill

Starting January 1, 2025, you’ll see a new line item labeled Infrastructure Tax Passthrough on your Ting bill. This fee will be added to your monthly charges and is standardized within the Residential, Small and Midsized Business, Enterprise, and Multi-dwelling customer segments, irrespective of specific state or local tax rates.
Residential and Small Business customers will see a $4.77 monthly fee, while Midsized Business and Enterprise customers may see a fee up to $14.31/month. Multi-dwelling customers on a bulk contract will be charged $3.58 per unit per month but will remain exempt from the tax recovery fee until their contract is renewed. Customers participating in the Ting Affordability Program and the Affordable Connectivity Program will be fully exempt from this fee.

Ting’s commitment to you

At Ting, transparency is at the core of what we do. We are committed to keeping you informed about changes to make sure there are no surprises on your bill. Our goal remains to provide high-quality, dependable service at fair and honest prices. If you have questions or need further clarification, our support team is here to assist you at help.ting.com.

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Frequently asked questions

What is the Infrastructure Tax Passthrough, and why is it being charged?
The Infrastructure Tax Passthrough helps cover taxes required by federal, state, and local governments. These taxes support the construction, delivery, and maintenance of the networks that power Ting’s internet services. Like all taxes, this fee is sent directly to the appropriate government authorities to benefit local communities.
How much is the Infrastructure Tax Passthrough, and who pays it?
The fee varies depending on your account type: Residential and Small Business customers: $4.77/month. Midsized Business and Enterprise customers: up to $14.31/month. Multi-dwelling customers (such as those covered by an HOA or landlord) on a bulk contract: $3.58 per unit per month but will remain exempt from the tax recovery fee until their contract is renewed.
Affordable Connectivity Program and Ting Affordability Program customers: No fee.
These rates are designed to fairly distribute the tax obligations based on network usage and customer segment.
Why is the Infrastructure Tax Passthrough different for Multi-dwelling, Midsized Business and Enterprise customers?
Midsized Business and Enterprise customers typically use more network infrastructure, so they pay a higher rate up to $14.31/month to reflect this. Multi-dwelling customers (such as those covered by an HOA or landlord) on a bulk contract receive a reduced rate of $3.58/unit/month, applied only upon contract renewal.
Are low-income customers exempt from the Infrastructure Tax Passthrough?
Yes! Customers enrolled in the Affordable Connectivity Program or Ting Affordability Program are exempt from this fee to ensure affordability for those who need it most.
Will the tax recovery fee amount change over time?
The fee is reviewed and adjusted annually to align with the government’s tax obligations. If Ting collects more or less than required in a given year, the fee will be updated to reflect the correct amount moving forward.