Infrastructure Tax Passthrough

Ting has introduced a new fee in compliance with federal, state, and local regulations. Learn what it means for your bill.

Monthly invoice template showcasing a professional layout.

About the fee

What the Infrastructure Tax Passthrough is and why it matters

The Infrastructure Tax Passthrough is a monthly charge required to recover the cost of taxes mandated by the federal, state, and local governments made to Ting. They cover essential costs, such as property taxes and regulatory expenses, associated with delivering internet service to your communities. These fees are compliant with the Federal Communications Commission (FCC).

How it impacts your bill

Starting January 1, 2025 (May 1, 2025 for SimplyBits customers) you’ll see a new line item labeled Infrastructure Tax Passthrough on your Ting bill. This fee will be added to your monthly charges and is standardized within the Residential, Small and Midsized Business, Enterprise, and Multi-dwelling customer segments, irrespective of specific state or local tax rates.
Residential and Small Business customers will see a $4.77 monthly fee, while Midsized Business and Enterprise customers may see a fee up to $14.31/month. Multi-dwelling customers on a bulk contract will be charged $3.58 per unit per month but will remain exempt from the tax recovery fee until their contract is renewed. Customers with multiple service locations will incur the fee for each location individually.

Ting’s commitment to you

At Ting, transparency is at the core of what we do. We are committed to keeping you informed about changes to make sure there are no surprises on your bill. Our goal remains to provide high-quality, dependable service at fair and honest prices. If you have questions or need further clarification, our support team is here to assist you at help.ting.com.

A collage of people enjoying various devices connected to the internet.

Frequently asked questions

What is the Infrastructure Tax Passthrough, and why is it being charged?
The Infrastructure Tax Passthrough helps Ting cover taxes required by federal, state, and local governments. These taxes go directly to the government, which allocate the funds based on community needs.
How much is the Infrastructure Tax Passthrough, and who pays it?
The fee varies depending on your account type: Residential and Small Business customers: $4.77/month. Midsized Business and Enterprise customers: up to $14.31/month. Multi-dwelling customers (such as those covered by an HOA or landlord) on a bulk contract: $3.58 per unit per month but will remain exempt from the tax recovery fee until their contract is renewed.
These rates are designed to fairly distribute the tax obligations based on network usage and customer segment.
Why is the Infrastructure Tax Passthrough different for Multi-dwelling, Midsized Business and Enterprise customers?
Midsized Business and Enterprise customers typically use more network infrastructure, so they pay a higher rate up to $14.31/month to reflect this. Multi-dwelling customers (such as those covered by an HOA or landlord) on a bulk contract receive a reduced rate of $3.58/unit/month, applied only upon contract renewal.
Will the tax recovery fee amount change over time?
The fee is reviewed and adjusted annually to align with the government’s tax obligations. If Ting collects more or less than required in a given year, the fee will be updated to reflect the correct amount moving forward.
What if I’m a Small or Mid-sized Business or Enterprise customer with multiple service locations?
You will be charged the applicable ITP fee for each individual service location.